Frequently Asked Questions

You can create an account by clicking the user icon in the top-right corner of the homepage and completing the registration process.

Yes. Creating a SAW Urbanity account is completely free. Members can also access exclusive SAW CLUB benefits and offers.

Yes. You can register using your email address or quickly create an account using the "Sign in with Google" or "Sign in with Facebook" options.

Click the user icon in the top-right corner of the homepage and select "Forgot Password" from the sign-in page to reset your password.

After signing in, go to My Account > Account Settings to update your account information.

You can request to delete your account from My Account > Account Settings by selecting the "Delete My Account" option.

SAW CLUB is activated when you become a member. You can earn SAW Points from eligible purchases and use your accumulated points as discounts on future orders.

Your SAW Points remain available as long as your account is active. They currently have no expiration date.

No. Your SAW CLUB membership and available points will remain in your account even if you do not make a purchase for an extended period.

You can earn SAW Points by placing orders, leaving reviews and rating products. Visit saw.com.tr/saw-club for more information.

Yes. Our product photos are taken in our own studio using the actual products offered for sale so that you can see each piece as accurately as possible before purchasing.

Yes. All products sold on our website are original SAW Urbanity products.

Detailed information about each product can be found on its product page, including product features, fabric information and product-specific size guides.

Our products are made in Türkiye using carefully selected fabrics and materials.

You can review detailed product images and descriptions on each product page to learn more about the fabric, texture and construction of the item.

The fabric composition and material details for each product are listed on the relevant product page.

You can discover our latest offers and campaigns on saw.com.tr and follow @sawurbanity on Instagram for new announcements.

No. Promotional pricing does not affect the quality of our products. All SAW Urbanity products are produced according to the same quality standards.

Yes. If you would like to request a return or exchange, please contact our customer support team for assistance.

New releases are announced on our @sawurbanity Instagram account and on the saw.com.tr homepage before they become available.

Select your preferred product and size, click "Add to Cart" and proceed through checkout to complete your order.

Yes. You can place an order as a guest. Order updates will be sent to the email address and phone number provided during checkout.

You can track your order at saw.com.tr/siparistakip.aspx using your order number and email address. Order updates may also be sent to your email address and phone number.

Your invoice is sent electronically to the email address provided during checkout.

In rare cases, this may happen due to a connection or payment processing interruption. Please contact our customer support team so we can check your order manually.

saw.com.tr uses secure e-commerce and payment infrastructure. Payment information is processed securely, and our website uses SSL encryption to help protect your information during checkout.

You can complete your payment using supported Visa, Mastercard, American Express and other eligible debit, credit or virtual cards displayed during checkout.

Available payment methods are displayed during checkout. Please select your preferred available option before completing your order.

If instalment options are available for your card, the available options will be displayed during checkout.

You can track your order at saw.com.tr/siparistakip.aspx or, if you have an account, from My Account > My Orders. Tracking updates may also be sent by email or SMS.

Please make sure your card is enabled for online and international transactions and that you have sufficient available balance or credit limit. You may also contact your bank for further information.

Where available, you can select the appropriate invoice type during checkout and enter the required company information.

SAW Urbanity orders are dispatched from our warehouse in Istanbul, Türkiye.

Yes. SAW Urbanity is now available across Europe. You can place your order directly through saw.com.tr and select your delivery country during checkout.

International orders are delivered through our contracted international delivery network. The available delivery service is automatically determined according to the destination country and delivery address.

Orders to European countries are delivered within an average of 5–6 business days after dispatch. Delivery times may vary slightly depending on the destination country, local procedures and public holidays.

We prepare orders for dispatch as quickly as possible. Once your order has been shipped, you will receive tracking information using the contact details provided during checkout.

Your tracking information will be sent to your registered email address and/or phone number once your order has been dispatched.

The applicable shipping charge for your destination is displayed during checkout before you complete your payment.

If your order has not yet been dispatched, please contact our customer support team as soon as possible. Address changes may not be possible after an order has been shipped.

Delivery procedures may vary depending on the destination country and local delivery service. Please follow the tracking information provided with your order for the latest delivery updates.

We carefully check orders before dispatch. If an item is missing from your delivery, please contact our customer support team with your order number so we can review the issue and assist you.

If your order has not yet been dispatched, please contact our customer support team as soon as possible. We will check the status of your order and assist you with your cancellation request.

If you would like to return an item, please contact our customer support team within 14 days of receiving your order. Our team will provide you with the necessary return instructions.

If you need a different size, please contact our customer support team within 14 days of receiving your order. Our team will review your request and provide information about the available exchange options.

You can contact SAW Urbanity customer support by phone, WhatsApp or email using the contact details at the bottom of this page. Please include your order number so we can assist you more quickly.

Once the returned item reaches us and your return has been approved, the refund will be processed to your original payment method. The time it takes for the amount to appear in your account may vary depending on your bank or card provider.

Please contact our customer support team before sending a product back. Our team will guide you through the return process.

• Return requests should be submitted within 14 days of receiving your order.
• Returned items must be unused, unworn, unwashed and returned with their original tags, packaging and accessories, where applicable.
• Items showing signs of wear, washing, stains, damage, deformation or alteration may not be accepted for return.
• For hygiene reasons, certain products may not be eligible for return once opened or used.
• Personalised, customised or altered products may not be eligible for return.
• If you receive an incorrect or damaged product, please contact our customer support team as soon as possible with your order details.

Yes. For wholesale enquiries and further information, please contact our customer support team.